Terms & Conditions

Introduction - Thank you for choosing Four Paws With Meg! These terms and conditions outline the agreement between you (the Client) and Four Paws With Meg (the Provider) for pet care services. By booking services, you acknowledge and agree to these terms.

GDPR - At Four Paws With Meg we are committed to protecting the privacy and security of our users' personal data. We comply with the General Data Protection Regulation (GDPR) and ensure that your data is collected, processed, and stored securely and transparently.

Privacy Policy - At Four Paws With Meg, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect and how we use, protect, and disclose that information. We collect personal information in order to provide our pet care services effectively. The information we collect may include your name, address, and contact information (phone number, email address), your pet’s information (pet name, breed, age, medical history, preferences), payment details (credit/debit card information, billing address) as well as any additional information you provide to help us care for your pet. We use the information we collect to schedule and confirm pet care services, communicate with you about your bookings and pet care details, process payments for services rendered, send you promotional materials, if you opt in to receive them and to improve our services. We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. This includes using secure payment systems. We do not share your personal information with third parties, except in the following circumstances such as with trusted service providers who help us manage our operations, such as payment processors or required by law, such as in response to a legal subpoena, investigation, or to protect our rights and property. We retain personal information for as long as necessary to provide services to you and to comply with legal or regulatory requirements. You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to exercise any of these rights, please contact us at the information provided below. We may update this Privacy Policy from time to time. Any changes will be posted on the website. If you have any questions or concerns about our Privacy Policy, please contact us at Four Paws With Meg by email info@fourpawswithmeg.com

DBS - Four Paws With Meg holds a valid enhanced Disclosure and Barring Service (DBS) check.

Insurance - Four Paws With Meg is fully insured with 'Pet Business Insurance' to provide pet care services (nail clipping, grooming, microchipping) equine care, animal taxi services and dog walking, ensuring peace of mind for our clients. Four Paws With Meg holds public liability insurance, professional indemnity cover and animal illness cover. Four Paws With Meg also holds cover that allows us to provide care to banned breeds (more information will be provided upon booking if applicable).

Services Provided - The services provided by Four Paws With Meg are agreed upon in writing on your final invoice. Any additional services must be requested and confirmed in writing.

Your pet  - By signing these terms and conditions, you will confirm that your pet has been in good health and has not been ill with any communicable condition within the last 30 days prior to the dates of your booking and these terms and conditions being signed.  You agree that you will inform us of any change in your pet’s health before the duration of your booking. You agree that the details you have provided us in the questionnaire are true and accurate and will inform us of any change in the information provided in case of repeat booking. You confirm that you understand the service that your pet is going to be provided with. You can confirm that your pet can be left at home alone, without causing any destruction, upon agreement of services. If any damage is caused in one of our pet sitters homes during your absence, you will be presented with the total cost to repair any damage. If you provide a crate for your dog you give Four Paws With Meg consent to crate your dog. You understand that Four Paws With Meg does not walk dogs off the lead and all dogs will be walked on a long line (unless other agreements made e.g. short lead due to reactivity).

Booking and Payment - All bookings must be made in advance and confirmed by Four Paws With Meg. A deposit is required at the time of booking to secure your dates. Please note the deposit requirement on your estimate/invoice. Full payment is due before the commencement of services, please see your final invoice for confirmation on timings. Payments can be made via bank transfer, cash, or other agreed-upon methods. 

Client Responsibilities - The Client must provide all necessary pet supplies, including food, medications, litter, and bedding. It is down to the Client to inform Four Paws With Meg of any medical conditions, allergies, or behavioural issues. The Client must ensure all pets are up to date on vaccinations. The Client must provide accurate emergency contact information.

Health and Emergency Care - In case of a medical emergency, Four Paws With Meg will make reasonable efforts to contact the Client. If the Client is unreachable, the Provider will seek veterinary care as deemed necessary. The Client agrees to cover all associated costs. The Provider is not responsible for pre-existing health conditions or sudden illness in my pet/s.

Liability and Indemnity - Four Paws With Meg is not liable for any injuries, loss, or damage to the pet or property unless caused by negligence. The Client agrees to indemnify and hold harmless Four Paws With Meg from any claims or legal actions arising from services provided.

Home Access and Security - If home access is required, the Client agrees to provide necessary keys or security codes. Four Paws With Meg will take all reasonable precautions to ensure the security of the Client’s home and property. The Provider is not liable for any theft or damage unless due to proven negligence.

Cancellations and Refunds - Any monies that have been paid to Four Paws With Meg will become NON-REFUNDABLE. If Four Paws With Meg needs to cancel services, a full refund will be issued. We will not be responsible for any failure to perform the services, if that failure is caused by reasons beyond our control. 

Photography and Social Media - The Client agrees that photos of their pet may be taken for record-keeping and promotional purposes unless otherwise stated above that they do not give consent. To ensure the safety of your pet and home any photographs taken will not disclose the precise location of your home address and only your pet's name (not surname) will be included in any captions posted. 

Complaints - We will try to solve any disagreements quickly and efficiently within seven days. Please email info@fourpawswithmeg.com. 

Agreement - These conditions between us do not create any right or benefit enforceable by a person who is not a party to the contract. By booking services with Four Paws With Meg, the Client acknowledges they have read, understood, and agreed to these terms and conditions following submission of this form.