Updated 27.6.2025.

Introduction - Thank you for choosing Four Paws With Meg. These terms and conditions outline the agreement between you (the client) and Four Paws With Meg (the provider) for pet care services. By booking services, you acknowledge and agree to these terms.

Terms and conditions

• I hereby authorise the registered veterinary practice I have stated above to treat any of my pets as listed in my form I have completed and I accept full responsibility for all fees and charges incurred in the treatment of any of my pets.

• I authorise Four Paws With Meg to transport my pet/s to and from the veterinary practice.

• If I cannot be reached in case of an emergency, I give permission for Four Paws With Meg to act on my behalf to authorise any emergency first aid treatment up to £500.

• The provider is not responsible for pre-existing health conditions or sudden illness in my pet/s.

• I give permission for Four Paws With Meg to share my insurance policy details with the veterinary practice listed above.

• I will assume full responsibility upon my return for payment and/or reimbursement for any veterinary fees.

GDPR - At Four Paws With Meg I am committed to protecting the privacy and security of my client’s personal data. I comply with the "General Data Protection Regulation" (GDPR) and ensure that your data is collected, processed, and stored securely and transparently. Any data shared with Four Paws With Meg is stored digitally and password protected. I keep your data only as long as necessary to fulfill the purposes I collected it for (providing pet care services).

Privacy Policy - At Four Paws With Meg, your privacy is of utmost importance to me. This privacy policy outlines the types of personal information I collect and how I use, protect, and disclose that information. I collect personal information in order to provide pet care services effectively. The information I collect may include your name, address, and contact information (e.g. phone number, email address, home address), your pet’s information (e.g. pet name, breed, age, medical history, preferences), payment details (e.g. credit/debit card information, billing address) as well as any additional information you provide to help me care for your pet. I use the information I collect to schedule and confirm pet care services, communicate with you about your bookings and pet care details, process payments for services rendered, send you promotional materials (if you opt in to receive them) and to improve my services. I take reasonable precautions to protect your personal information from unauthorised access, alteration, or disclosure. I do not share your personal information with third parties, except in the following circumstances such as with trusted service providers who help me to manage my operations, such as payment processors or required by law, such as in response to a legal subpoena, investigation, or to protect my rights and property. I retain personal information for as long as necessary to provide services to you and to comply with legal or regulatory requirements. You have the right to access, correct, or request the deletion of your personal information at any time. If you wish to exercise any of these rights, please contact me via email. If you have any questions or concerns about my privacy policy, please contact me at Four Paws With Meg by email info@fourpawswithmeg.com.

DBS - Four Paws With Meg holds a valid enhanced Disclosure and Barring Service (DBS) check.

Insurance - Four Paws With Meg is fully insured with 'Pet Business Insurance UK' to provide pet care services (nail clipping, basic grooming, microchipping), equine care, animal taxi services, pet photography, pet sitting, wedding chaperone services and dog walking, ensuring peace of mind for my clients. Four Paws With Meg holds public liability insurance, professional indemnity cover and animal illness cover. Four Paws With Meg also holds cover that allows me to provide care to banned breeds (more information will be provided upon booking if applicable).

Services Provided - The services provided by Four Paws With Meg following the event of an emergency will be listed on your final invoice.

Booking and Payment - Your invoice will detail your payment method options, details and deadline. Please see your final invoice for confirmation on timings. Payments can be made via bank transfer, cash, or other agreed-upon methods. 

Client Responsibilities - The client is expected to provide all necessary pet supplies for their pet, including food, medications, litter, and bedding. It is the responsibility of the client to inform Four Paws With Meg of any medical conditions, allergies, or behavioural issues. The client must provide emergency contact information. The client understands it is their responsibility to make decisions regarding vaccination and flea and worm treatment upon advice from their veterinary surgeon and accepts that if illness occurs as a result of these decisions Four Paws With Meg is not liable. You understand that my Animal Illness Cover within my insurance may not cover your pet and you are responsible for any fees in relation to this. 

Health and Emergency Care - In case of a medical emergency, Four Paws With Meg will make reasonable efforts to contact the client. If the client is unreachable, as the provider I will seek veterinary care as deemed necessary. The client agrees to cover all associated costs. The provider is not responsible for pre-existing health conditions or sudden illness in your pet/s. A separate detailed policy regarding veterinary care in the event of an emergency can be found on my website at: https://www.fourpawswithmeg.com/faqs/veterinary-release-tcs

Pet taxi and transportation - The need for any transportation of your pet will be discussed with you prior to the service occuring. At Four Paws With Meg the safety and comfort of your pet is my top priority during transportation. I follow strict procedures to ensure a secure and stress-free travel experience especially in a medical emergency. The vehicle used for pet transport is well-maintained with a full MOT and service completed yearly. I ensure the van is appropriately climate-controlled, and regularly cleaned. Vehicle interior is kept at a comfortable temperature all year round with the use of functioning fans on the kennels, cooling pads and heating systems. I am fully insured for transport for business use and for pet transportation/taxi. Pets are transported inside my secure built-in kennels, or with a seatbelt restraint in the front of the van (and this will be based on their size and temperament).

Your pet will be required to wear their collar during transportation (with an ID tag) as I will attach a Tractive pet tracker to their collar for use in the event of an emergency. 

In the case of a vehicle breakdown or emergency, I will contact the owner immediately and ensure the pet is safe and secure. I will call the RAC or AA for assistance with recovery. They will assist with broken down vehicles that contain animals (other than large animals such as horses which is not applicable to my business). In a motorway breakdown the Highway Code states that you must leave any animals in the vehicle or, in an emergency, keep them under proper control on the verge (Rule 56 of the Highway Code interprets this as being on a short lead and under control).

While we take every reasonable precaution Four Paws With Meg is not liable for injury, illness, or death due to pre-existing health conditions or incidents outside our control (e.g., traffic accidents, weather-related delays, other drivers’ actions). I carry a first aid kit and fresh water at all times.

In the event of a re-route due to traffic/road traffic accident the client will be responsible for additional charges. 

Liability and Indemnity - Four Paws With Meg is not liable for any injuries, loss, or damage to the pet or property unless caused by negligence. The client agrees to indemnify and hold harmless Four Paws With Meg from any claims or legal actions arising from services provided.

Complaints - We will try to solve any disagreements quickly and efficiently. Any complaint will be responded to within seven days. Please email info@fourpawswithmeg.com. 

I confirm upon submission of any consent form that my above responses to the questions are up to date and correct and that I agree to this statement.